Privacy Policy
Introduction
FISH Outback Stores ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, create an account, subscribe to marketing communications, or otherwise interact with us.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
What Information We Collect
We may collect personal information including:
- Full name
- Billing and delivery addresses
- Email address
- Telephone number
- Purchase and order history
- Payment transaction information
- Communications with our customer service team
- Product reviews and feedback
- Marketing preferences
- Website usage and browsing information
- Device and browser information
We only collect personal information that is reasonably necessary for operating our business and providing products and services to our customers.
How We Collect Personal Information
We may collect personal information when you:
- Place an order through our website
- Create a customer account
- Subscribe to our newsletter
- Contact us via email, phone, live chat or social media
- Participate in promotions, competitions or surveys
- Submit product reviews
- Browse or interact with our website
Where possible, we collect information directly from you.
Website Analytics & Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and improve website functionality.
Cookies may be used to:
- Maintain shopping cart functionality
- Remember customer preferences
- Enable account login features
- Improve website performance
- Analyse website traffic and visitor behaviour
- Support marketing and advertising activities
You may disable cookies through your browser settings; however, some features of our website may not function correctly if cookies are disabled.
Advertising, Analytics & Tracking Technologies
As a BigCommerce-powered ecommerce store, FISH Outback Stores may use advertising, analytics and tracking technologies to better understand customer behaviour and improve our products, services and marketing activities.
These technologies may include:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Shopping
- Meta Pixel (Facebook and Instagram)
- Email marketing platforms
- BigCommerce analytics and reporting tools
- Customer experience and conversion optimisation tools
- Other advertising and analytics services used from time to time
These technologies may collect information including:
- Pages visited
- Products viewed
- Shopping cart activity
- Purchase behaviour
- Device and browser information
- Approximate geographic location
- Referral sources
- Interactions with advertisements and marketing campaigns
We may use this information to:
- Improve website performance and user experience
- Measure advertising effectiveness
- Analyse customer behaviour
- Deliver relevant advertising
- Personalise marketing communications
- Create customer audiences for advertising campaigns
- Improve our product range and services
Some third-party providers may collect information about your online activities over time and across different websites.
You can manage advertising preferences through the relevant platform settings and browser controls.
How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Deliver products and services
- Manage customer accounts
- Provide customer support
- Communicate regarding orders and enquiries
- Process returns, exchanges and warranty claims
- Improve our website and customer experience
- Conduct business analysis and reporting
- Administer promotions and competitions
- Comply with legal obligations
- Send marketing communications where permitted by law
Marketing Communications
If you subscribe to our marketing communications, we may send you information relating to:
- New products and arrivals
- Promotions and special offers
- Clearance sales
- Events and announcements
- Store news and updates
We may use information collected through our website, advertising platforms and customer interactions to personalise marketing communications and advertisements displayed on third-party websites, social media platforms and search engines.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary for the operation of our business, including:
- Payment processors
- Shipping and freight providers
- BigCommerce and associated ecommerce service providers
- Website hosting and technology providers
- Marketing and advertising platforms
- Professional advisers
- Government authorities where required by law
We do not sell, rent or trade personal information to third parties.
Payment Security
Online payments are processed through secure third-party payment gateways.
FISH Outback Stores does not store complete credit card details on its servers.
Payment information is encrypted and processed in accordance with industry security standards.
Storage & Security
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Security measures may include:
- Secure website encryption (SSL)
- Password-protected systems
- Restricted staff access
- Secure payment processing
- Ongoing monitoring of website security
While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Access & Correction
You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.
Requests should be made using the contact details provided below.
We may require identity verification before providing access to personal information.
Third-Party Websites
Our website may contain links to third-party websites.
FISH Outback Stores is not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Children's Privacy
Our website is not intended for children under 18 years of age.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.
Overseas Disclosure
Some third-party service providers used by FISH Outback Stores may store or process information on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure that such providers handle personal information in accordance with Australian privacy laws and industry standards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or website functionality.
The most current version will always be published on this website.
Your continued use of our website constitutes acceptance of any updates to this Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, would like access to your personal information, wish to request a correction, or would like to make a privacy-related complaint, please contact us:
FISH Outback Stores
Phone: (08) 9191 5316
Email: admin@fishoutbackstores.au
We will endeavour to respond to all privacy enquiries and complaints within a reasonable timeframe.